As such a large company, it is important to the Bowers Group to never sacrifice quality for quantity. Part of this mission includes their excellent customer support system. While each tool they sell is built to last a lifetime, the engineers at Bowers understand that any number of things can go wrong and lead to a device not working properly. That is why they offer on-site help from their highly-skilled, manufacturer-trained engineer team. Some of the services that they are able to offer on-site include: checking moving parts and any wear highlighted, linear or point-to-point error checking and correction, full traceable calibration to UKAS when required, thorough strip down, examination, and cleaning of tools, diagnostic checking of electronic readout, and an update from EPROM to any latest software version that is required.