FAQS

As the only facility in the U.S., Canada, or Mexico that carries a factory certification to perform services, including repairs and calibration, on all of the branded Phase II material testing instruments, Phase II staff prides themselves on their repair services. An experienced and trained team of engineers is at your service to provide quality repairs. All services are fast and dependable, select items come with flat-rate pricing, and a 24-48hr expedited service is also offered. At any time, Phase II has wearable items such as impact devices, diamond styli, calibration fixtures, test blocks, and more on hand in their inventory and available for replacement. All Phase II and Time/Timetrade branded products are supported by a 90-day warranty that covers parts and labor after purchase. For any repair service that you might require, Phase II engineers will submit a quotation to collect either written or verbal approval before performing the repair. This approval includes the projected costs for inspection, repair, and calibration. Finally, all repairs will come with a certificate of conformance.